Corrections Policy
Last updated Oct 14, 2026
We get things wrong. When we do, we fix it fast, say what we fixed, and leave the record of the fix in place.
A publication that quietly edits its mistakes is less trustworthy than one that visibly corrects them. We never silently change a published fact.
C1. How to tell us
[email protected] — or the "Report an error" link on every article.
Include: the URL, what is wrong, and what the correct information is, with a source if you have one. That last part gets it fixed in hours rather than days.
- Acknowledged within 1 business day.
- Resolved within 3 business days, or sooner where the error is clear.
- Clear factual errors are fixed immediately — a wrong number, a misspelled name, a wrong date. We do not wait for a process.
- You do not need to be the subject of the story to report an error.
C2. What we do
| Type | What we do |
|---|---|
| Correction — a factual error | Fix the text and add a dated note at the foot of the article saying what was wrong and what it now says |
| Clarification — accurate but open to misreading | Rewrite for clarity and add a dated note explaining what was ambiguous |
| Update — new information after publication | Add the new information with a dated update line. The original reporting stays |
| Headline correction | Fix the headline and note it. A wrong headline is a wrong story, however accurate the body |
| Substantial error | Correct, note prominently at the top, and where the error was carried in the newsletter, correct it in the next edition |
| Retraction — the story should not have run | Replace with a full explanation of what was wrong and why. We do not delete it |
| Typo or broken link | Fixed silently. These are not factual errors |
What a correction note looks like
We say how the error happened where we can. "Misread in editing" or "the filing was superseded" tells a reader something useful about how reliable the rest is. "This article has been updated" tells them nothing, and we try not to write it.
C3. What we will not do
We do not remove accurate reporting because someone dislikes it.
| Request | Answer |
|---|---|
| Take down an accurate story that is commercially inconvenient | No |
| Remove a name from accurate reporting about a public matter | Normally no — see C4 |
| De-index a story from search engines | No |
| Change a story because an advertiser asked | No |
| Correct something because you disagree with the interpretation | Not a correction — but see C5 |
| Remove a quote you now regret giving on the record | No |
| Change a ranking position because you disagree with the methodology | Not a correction (Editorial Standards §8) |
C4. Unpublishing
We do not unpublish as a general rule. The archive is the record. We will consider it only where:
- the story was substantially wrong and a correction cannot fix it — in which case we retract rather than delete;
- publication creates a genuine risk to someone's safety;
- we are legally required to;
- it concerns a private individual, long ago, in a matter of no continuing public interest, and the harm now outweighs the record. This is rare and it is a decision by the editor, not a form.
Where we remove or amend, we leave a note saying something was removed and why. A silent gap in the archive is itself a kind of dishonesty.
C5. If you disagree with our interpretation
You may be right. Send us a response and we will consider publishing it — as a letter, a note appended to the article, or a piece in your own words.
This is not a consolation prize. An on-record rebuttal from a company we criticised is often more interesting than the original story, and we would rather print it than argue by email.
Write to [email protected].
C6. Newsletter corrections
Where an error went out in the Daily Grid, we correct it in the next edition, near the top, not buried at the bottom. An error read by thousands of inboxes is not fixed by a quiet website edit.
C7. Rankings, reports and data
- A data error in a ranking is corrected, the affected positions are recalculated, and we publish a note saying what changed and who moved.
- A material error in a published report triggers a corrected version with a change log, and we email everyone who downloaded it.
- Where an error in a directory listing came from the vendor, we correct it and note that the original came from the vendor.
C8. Our record
Corrections are listed on a public corrections page as well as on the article. We do not hide the list. A publication with no corrections page is either perfect or not telling you.
C9. If you are not satisfied
- Escalate to [email protected], marked "Escalation". Reviewed by someone not involved in the original piece, answered within 5 business days.
- If your complaint is legal, write to [email protected] and say plainly what you say is wrong and why. A clear letter gets a faster answer than a demand letter.
- Complaints about content on the Site may also go to our Grievance Officer under the Information Technology Act, 2000: Rajeev Pillai, [email protected] — 24 hours to acknowledge, 15 days to resolve.
- Please do not send a copyright takedown notice about an accuracy complaint. It is the wrong instrument, it is slower, and misuse carries its own liability (DMCA Policy D6).
C10. Contact
Corrections: [email protected] — 1 business day to acknowledge
Editor: [email protected]
Legal: [email protected]
Grievance Officer: Rajeev Pillai, [email protected]
Caresoft Systems Private Limited, 311, Mahesh Industrial Estate, Silver Park, Mira Road (East), Thane, Maharashtra 401107, India · CIN U72900MH2022PTC387875